Who We Are

Salvatore operates a dietary meal preparation service located at 320 Boulevard Saint-Joseph, Gatineau, QC J8Y 3Y8 (Les Galeries de Hull – Food Court, Level 1). We're passionate about creating nutritious meals tailored to your dietary needs, and we take the protection of your personal information just as seriously.

When we say "we," "us," or "our," we mean Salvatore. "You" refers to anyone who uses our services, visits our website, or interacts with us in any capacity.

Information We Collect

We only collect information that helps us serve you better. Here's what that includes:

Contact and Account Information

• Your name, email address, and phone number when you reach out or place an order
• Delivery address if you're using our meal delivery service
• Billing information for processing payments securely
• Account credentials if you create a profile with us

Dietary and Preference Information

• Dietary restrictions, allergies, and food preferences you share with us
• Meal customization requests and nutritional goals
• Feedback about meals and service quality

Technical Information

• Device type, browser information, and IP address when you visit our website
• Pages you view and how you navigate our site
• Time and date of your visits

How We Use Your Information

Everything we collect serves a specific purpose. Here's what we do with your data:

We don't use your information for automated decision-making or profiling. Every meal order is reviewed by actual people who care about getting your dietary requirements right.

Legal Basis for Processing (Canada Context)

Under Canadian privacy law, including PIPEDA (Personal Information Protection and Electronic Documents Act), we process your data based on:

• Consent: When you place an order or sign up for our services, you're giving us permission to use your information for those purposes
• Contractual Necessity: We need certain information to fulfill our service agreement with you—like your delivery address and dietary requirements
• Legitimate Interests: We process some data to improve our services, prevent fraud, and maintain food safety standards
• Legal Obligations: Sometimes we're required by law to retain certain records for tax or food safety purposes

You can withdraw consent at any time, though this might affect our ability to continue providing certain services to you.

Who We Share Information With

We don't sell your personal information. Period. But running a meal preparation service means we sometimes need to share limited information with trusted partners:

Service Providers

• Delivery Services: We share your address and contact information with delivery partners to get meals to you
• Payment Processors: Billing information goes through secure payment gateways that handle transactions
• Technology Services: Website hosting and email services that help us operate

Legal Requirements

We might disclose information if required by Canadian law, court order, or government request. We'll only share what's legally necessary and will notify you when possible.

Business Transfers

If Salvatore is acquired or merges with another company, your information would transfer as part of that transaction. We'd notify you beforehand and explain any changes to how your data is handled.

Data Security Measures

Protecting your information isn't just good practice—it's something we take personally. Here's how we keep your data secure:

• Encryption: All data transmitted between your device and our servers uses SSL/TLS encryption
• Secure Storage: Information is stored on protected servers with restricted access
• Access Controls: Only authorized staff can view personal information, and only when necessary for their work
• Regular Audits: We review our security practices regularly and update them as needed
• Payment Security: We never store complete credit card numbers—payment processors handle that

Despite our best efforts, no system is completely bulletproof. If we ever experience a data breach affecting your information, we'll notify you promptly and explain what happened and what we're doing about it.

Your Privacy Rights

Canadian privacy law gives you several rights regarding your personal information. Here's what you can do:

Access Your Information

You can request a copy of all personal information we hold about you. We'll provide this within 30 days, free of charge for the first request.

Correct Inaccuracies

If any information we have is wrong or outdated, let us know and we'll fix it. This is especially important for dietary restrictions and allergen information.

Request Deletion

You can ask us to delete your personal information. We'll comply unless we have a legal obligation to retain certain records (like transaction history for tax purposes).

Withdraw Consent

Stop receiving our emails anytime by clicking unsubscribe. Withdraw consent for data processing by contacting us directly—though this might mean we can't continue serving you.

Data Portability

Request your information in a commonly used format so you can transfer it elsewhere if you choose.

File a Complaint

If you're unhappy with how we've handled your information, you can file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, contact us using the information at the bottom of this policy. We'll respond within 30 days.

Data Retention

We keep your information only as long as we need it. Here's our general approach:

• Active Customers: We maintain your profile and preferences while you're using our services
• Inactive Accounts: After 24 months of no activity, we'll reach out to see if you want to keep your account. No response means we'll delete non-essential information
• Transaction Records: Financial records are kept for seven years as required by Canadian tax law
• Marketing Lists: If you unsubscribe, we remove you immediately but keep a record that you opted out (so we don't accidentally email you again)

When we delete information, we do so securely and completely. Some data might remain in backup systems for a limited time, but it's no longer accessible for regular use.

Cookies and Tracking

Our website uses cookies—small text files stored on your device. Here's what they do:

Essential Cookies

These are necessary for the website to function. They remember your shopping cart contents and keep you logged in. You can't disable these without breaking site functionality.

Analytics Cookies

We use these to understand how people use our site—which pages are popular, where folks get confused, how long visits last. This helps us make improvements.

Preference Cookies

These remember your choices like language settings or dietary filters so you don't have to set them every time.

You can control cookies through your browser settings. Blocking certain types might affect how well our site works for you.

Third-Party Links

Our website might link to other sites—nutrition databases, ingredient suppliers, or food safety resources. We're not responsible for their privacy practices. When you click away from salvatorre.top, their policies apply instead of ours.

We try to link only to reputable sources, but it's always smart to review privacy policies on any site you visit.

Children's Privacy

Our services aren't directed at children under 13, and we don't knowingly collect information from them. If you're a parent and discover your child has provided us with personal information, please contact us so we can delete it.

For meal orders involving children's dietary needs, we work with parents or guardians who are responsible for providing accurate information.

Changes to This Policy

We might update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top shows when we last revised this policy. We encourage you to review it periodically, especially before placing new orders or updating your account information.